Smartnet vs Smartnet Onsite – Maintenance

Smartnet is now broken into six different categories:

Smartnet:

Smartnet

Smartnet Premium

Smartnet Enhanced

Smartnet Onsite:

OnSite Standard

On-site Enhanced

OnSIte Premium

The Catalog lists one line that says “Smartnet Onsite”, and then after that, all product descriptions are simply called “On-site Standard”, “On-site Enhanced”, and “On-site Premium”.  For all "on-site" maintenance - they drop the word “Smartnet” – and this word is also dropped in the dynamic configurator.  Attached is the Cisco PDF file that describes the differences.  It has a nice decision flowchart to help with deciding which Smartnet is the one to choose.

Example

I did a 3745 BOM (the 3725 has had a lot of customer complaints and issues), and noticed this in the configurator:

            Product                       Product Description                                                   Price

On-Site Enhanced for 3700 Series Products

            CON-OSE-3745         8x5x4 Onsite Svc, Cisco3745 4 slot Appl.Svs Rtr        $2,887

The 8x5x4 is the most common option selected - however, 8x5x4 means they only support maintenance 8 hours per day, 5 days a week (with 4 hour MTTR).  The 24x7 option is in the product catalog :

            Product                       Product Description                                                   Price

On-Site Premium for 3700 Series Products

            CON-OPE-3745         24x7x4 Onsite Svc, Cisco3745 4 slot Appl.Svs Rtr      $3,149

NOTE:  notice that the word "Smartnet" does not appear.